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  • Frequently Asked Questions

Products & Sizing


We have a size guide on each individual product as well as our models measurements and size. Any product specific fit notes (e.g. Slim fit, runs large) will be listed on the product detail page.

Returns & Refunds


As the business is in the process of winding down, we no longer offer returns or exchanges.

All our returns labels are Australia Post Pre-Paid standard. Once you have dropped it in your local post box it will take between 5-7 business days to arrive at our warehouse. Once recieved we will process your refund within 1-3 business days.



Shopping In-Store


Unfortuntly due to COVID-19 we have closed our retail stores however you can still get your SQD fix right here in our online store.

If you've lost your store recipt you may be able to obtain a copy by submitting an enquiry to our customer care team with the following details:

  • Date of purchase;
  • Approximate time of purchase;
  • Total purchase value;
  • Tender type (e.g. Credit Card, Cash, etc.); and
  • Store purchase location We will do our best to find this for you and supply a copy. .



    • My Account


    If you receive a message that says your email address/password isn’t recognised, follow the steps below:

  • Make sure you are using the same email address and password you registered with.
  • If you can’t remember your password click on the ‘forgotten password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.
  • If after this you still can’t sign in, get in touch with our Customer Care Team giving as much detail as you can about the issue including screen shots of any error message you get and what you’ve done so far to try to resolve it.

    • To update any of your personal information such as email address, postage address or contact number, simple log into My Account > Settings.
    From here you can update your email preferences, general information, credit card details and passwords.

    No worries. Just head to the My Account page and hit 'Forgot Password?' You will then be sent an email with a link to reset your password. .