FAQ

The extraordinary, the good, the bad, the ugly - whatever the experience is we want to hear about it. Visit our Contact SQD page to find a way to get in touch. We promise it will be quick and painless. 

Once payment has been verified, allow three days for your order to be picked, packed and despatched. At this point, you will receive an email advising your order is on its way and we'll give you tracking details because we know you'll want to watch your gear make its way to you. All our deliveries are sent via express post, but depending on your location in Australia (you've heard us WA and country folk), allow around 3 working days for your order to be received.

We won't leave parcels. All deliveries will be transferred to your local post office for collection within seven days. To avoid the agonising wait for your much anticipated purchase, add your work details as your delivery address in 'my account'

Well, that's not what we want to hear. Check the tracking information in the email we sent and follow it up with Australia Post. You can also contact us at support@sqdathletica.com.

Yes, once your order has been despatched you will receive tracking information via email. Don't delete this one - hang on to this in case you need to follow things up.

Well, that is strange because we don't send part shipments. Visit our Contact Us page and we'll sort that out for you.

1. Email returns@sqdathletica.com quoting your order number and damaged product
2. An email will be sent back to you including a label for printing and attaching to your parcel for returns. 
3. Please allow 2 days for a response from the SQDAthletica team
4. Complete and place the returns slip inside the parcel, seal, add your address label.  Take to your local Australia Post
5. On receipt of goods we will refund the amount invoiced or exchange as requested.

Please retain all post office documentation as your proof of return

Email us at returns@sqdathletica.com. We will email you details of your order to add to your returns parcel, complete with a returns authorisation number. You can also access details of your order number by logging in to your SQD Atletica account.

For the time being we are only shipping within Australia. Overseas shoppers - let us know you are keen for SQD Athletica and watch this space for developments.

Great news...we do free returns and exchanges

We all change our minds, or sometimes that product doesn’t fit like you thought.  We get it.  We just ask that it’s within 30 days of purchase, all product tags still attached, that the garment has not be worn and is in its original condition.  With all this we are happy to process a refund or exchange for full priced and reduced priced merchandise.  Any refunds have to use the same card that was used for purchase.  So lets keep this really simple: 
 

1. Email returns@sqdathletica.com quoting your order number and your reason for return.
2. An email will be sent back to you including a label for printing and attaching to your parcel for returns. 
3. Please allow 2 days for a response from the SQDAthletica team
4. Complete and place the returns slip inside the parcel, seal, add your address label.  Take to your local Australia Post
5. On receipt of goods we will refund the amount invoiced or exchange as requested.

Please retain all post office documentation as your proof of return

Please see FAQ below for refunds on our Brand Mates products.

We like to keep things simple. If you need to return an item, in most cases this is not a problem. For hygiene reasons though, we cannot offer refunds or exchanges on our skincare collection.

Follow our returns process

We all change our minds.  We get it.  SQDAthletica are happy to exchange.

We just ask that it’s within 30 days of purchase, you have your receipt, all product tags are still attached, that the garment has not be worn and is in its original condition. 

With all this we are happy to process an exchange.  Simple visit our stores or follow our exchange process

1. Email returns@sqdathletica.com quoting your order number and your reason for exchange
2. An email will be sent back to you including a label for printing and attaching to your parcel for returns. 
3. Please allow 2 days for a response from the SQDAthletica team
4. Complete and place the returns slip inside the parcel, seal, add your address label.  Take to your local Australia Post
5. On receipt of goods we will exchange as requested.

Please retain all post office documentation as your proof of return
 

We can handle rejection. If you no longer want to receive emails from us, you can unsubscribe from the footer of any of our emails. Or, If you have an account, simply update your email preferences.
If you are having trouble unsubscribing, email us at hey@sqdathletica.com

Unfortunately, once your order has been placed it cannot be cancelled or amended online.  Amendments may include changes to delivery address, colours, sizes or quantities. If you have to cancel or amend your order email us support@sqdathletica.com

The best way to track orders, view history or find a receipt from a previous transaction is to create an account with SQD. It is a simple process and saves you loads of time in the future.

If you checked out as a guest, your order number will be in your email confirmation you received.

Still need support.  Email us at support@sqdathletica.com, we will help you retrieve the details you need.

 

At this time our gift cards can only be purchased in store.
Those cards can only be redeemed in a SQDAthletica stores. 

Why do sizes vary so much? We hope you've nailed this sizing thing, bringing some consistency across our range. Use our size guides with each product to work out the best size for you.  But here's a summary

Lifestyle Fit
Easy.  That’s how this range fits into your life.
The Lifestyle Fit is easy wearing with a relaxed casual fit designed around multi-purpose performance, comfort and considered style.
 
True Fit
Ready for anything.  It’s a good motto for life.
Athletic fit and function define the True Fit range with an emphasis on tailored design for getting things done with performance made style
 
Apex Fit
The balance between both Lifestyle and True Fit.  This can be worn either for pure athletic or for urban fashion style.
 
Cycling Fit
Cycling Fit.  It’s the only purpose for Lycra. 
So following that rule, each garment has been specifically designed and constructed with the maximum attention to detail for cyclists.  And only Cyclists.
 

Technology. Great when it works.  Not so good it it does not. Let's sort this....
Firstly, you may already have an account. Enter your email address and see if it prompts you to enter your password. Bingo, you are in.
If you have forgotten your password, click the link for a password reset.
Not worked? Still having trouble? email support@sqdathletica.com

If you have a SQDAthletica account it is as simple as logging in and going to the update my details, change password or manage addresses fields. Still having trouble? Email us support@sqathletica.com

Strewth. They're fancy!  Make sure you check it out when you're nearby...its a haven for guys to hang out.
Here is the link to our stores, where you'll find store addresses, opening times and contact details.